Product info & Policies

About our jewelry 

Between Jan-June 2020, we took steps to improve our product quality by transitioning our jewelry from 925 sterling silver to surgical grade stainless steel. This is because sterling silver is a metal that is susceptible to tarnish. Surgical grade stainless steel is the same grade of steel found in medical instruments and piercing jewelry. Stainless steel is a durable and sustainable metal. It is known for being anti tarnish, rustproof, water resistant and recyclable. It is also considered hypoallergenic and safe for most people with metal allergies.

Our gold plated stainless steel jewelry is anti tarnish and water resistant. Please be advised that water resistant is not the same as waterproof. Water resistant means your jewelry is ‘shower safe’ can get wet occasionally and will not tarnish, however it is not suitable for chlorine/pools or ocean/salt water. Chlorine and salt water will dull your jewelry's gold plating.

All of our gold plated stainless steel items come with a 1 year warranty against fading (est. June 2020). If your gold stainless steel item fades within the first year it will be replaced free of charge. It is important to note that over time and with wear, all gold plated item will be susceptible to lose their shine and lustre. It is important to note that the only gold that will never fade is solid gold. 

Please note that items bought prior to June 2020 would have been 14k gold vermeil and are not under the warranty. 

While we work mainly with stainless steel, we also offer solid gold (10k-22k) upon request. To inquire please email info@iamkrwnd.com. 

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About our materials: 

Gold plated stainless steel:

Stainless steel is considered a sustainable metal because it is 100% recyclable. It is a very durable metal and is known for being safe for most people with metal allergies & skin sensitivities (i.e similarly to surgical instruments & piercing jewelry). Stainless steel is anti tarnish and rust proof making it perfect for everyday wear however it is important to note that with all gold plated items—over time and with wear the gold plating can Lloose their lustre and shine.


Solid Gold (10k-24k):

The karat number of a piece of jewelry indicates what proportion of it is made up of gold. Pure gold is 24K, meaning that all 24 parts out of 24 are pure gold. This type of gold is not used often in jewelry because pure gold is a soft and malleable metal that tends to bend, dent or scratch very easily. The higher the karat, the softer the metal but the higher the value. This makes pure 24k gold impractical for daily wear as it is too fragile. To improve durability, gold is mixed with other metals before it’s crafted into jewelry. The gold’s purity is measured using the karat system, which measures the ratio of pure gold to secondary metals.

  • 10k  gold is made up of 41.7% gold and 58.3% alloy, or 10 out of 24 parts are made with pure gold. 
  • 14k gold is made up of 58.3% gold and 41.7% alloy, or 14 out of 24 parts are made with pure gold. 
  • 18k gold is made up of 75% gold and 25% alloy, or 18 out of the 24 parts are made with pure gold.
  • 22k gold is made up of 91.7% gold and 8.3% alloy or 22 out of 24 parts are made with pure gold.
  • 24k gold consists of 99% gold with 24 out of 24 parts of the metal being pure gold.

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Jewelry Care

While we strive to make our gold plated items as durable as possible,  jewelry requires care in order to maximize it’s wear. It is important to note that the only pieces that will NEVER fade and will last FOREVER are solid gold items (10k-24k).

All of our jewelry is made with gold plated surgical grade stainless steel and is anti tarnish and water resistant. Please be advised that water resistant is not the same as waterproof. Water resistant means your jewelry can get wet occasionally and will not tarnish, however it is not suitable for constant water submersion. While our items are 'shower safe'  (can be worn in the shower) they are not suitable for swimming in the pool or ocean. It is important to note that with all gold plated items—over time and with wear the gold plating can fade. Chlorine and salt water will dull your jewelry's gold plating.

 Every KRWND piece comes with a polishing cloth and care instructions. The most important steps you can take to preserve your piece is:

1. Keep away from harsh solutions or chemicals like chlorine, salt water, lotions and perfumes. While our items are 'shower safe', it is important to dry your piece thoroughly after it gets wet to preserve the plating's luster and colour. Do not let your item air dry, instead pat dry.

2. Remove pieces before strenuous activity to prevent breaking/chain popping. Be mindful with tangling/popping while sleeping. When not in use, store your item the same way you received it-in the jewelry box or the jewelry bag. This keeps the item protected and prevents tangling or friction to the surface.

3. Clean your jewelry occasionally by wiping it down with the polishing cloth provided. This will remove any natural oils or acidity left from your skin. This is the most important step you can take as the oil/acidity from your skin can cause a chemical reaction and cause a green buildup on your jewelry. If this happens, use our DIY jewelry cleaning recipe that comes with your order.

Our pieces are made & tested to last up to 1-3 years before needing to be re-polished/re-plated. However, it is important to note that everybody's skin reacts differently. Individuals with higher levels of acidity in their skin will cause a quicker fading reaction on plated items. If your piece fades within the first year, we will replace it for free.

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 Refunds

Refunds and returns are only available if you receive a damaged item or if you receive the wrong order.  If you receive the wrong item or your item arrives damaged or defective, please notify us IMMEDIATELY at info@iamkrwnd.com. To qualify for a refund you must notify us within 7 days of receiving your item. If you notify us after the 7 days you are only eligible for an exchange. To receive your full refund, you MUST return the original item. Your refund will be issued as soon as proof of return if issued (i.e receipt, tracking number). Customer is responsible for returning the item and will be fully reimbursed for shipping cost to return it. 

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Warranty

All designs and materials undergo thorough testing before being sold to the public. We stand by the quality and craftsmanship of each piece however it is VERY important to note that all jewelry is delicate and MUST be handled with care. Jewelry is not indestructible or maintenance free.

Gold plated warranty

All of our gold plated stainless steel items come with a 1 year warranty against fading. If your item fades within the first year it will be replaced for free. Damages caused by customer wear and tear is not our responsibility. This includes but is not limited to damages caused by accident , neglect, improper use or storage of the product and unauthorized modification (resizing or any repair work done by a third party). All pieces are received fully functional and in brand new condition. You are responsible for making sure your piece does not pop, get caught, tangled, bent, dented, scratched, broken or lost--all of which are considered wear and tear or damages caused by accident and neglect. We will however, extend and offer 1 free repair for damages caused by accident or neglect. All repairs after that will incur additional costs and are the responsibility of the customer. Please note that shipping costs associated with the repair is the responsibly of the customer. 

Solid Gold warranty

Solid gold is a fine and fragile metal that can be easily compromised. Damages caused by customer wear and tear is not our responsibility. This includes but is not limited to damages caused by accident ,neglect, improper use or storage of the product and unauthorized modification (resizing or any repair work done by a third party). All pieces are received fully functional and in brand new condition. You are responsible for making sure your item does not pop, get caught, tangled, bent, dented, scratched, broken or lost--all of which are considered wear and tear or damages caused by accident and neglect. We will however, extend and offer 1 free repair for damages caused by accident or neglect. All repairs after that will incur additional costs and are the responsibility of the customer. Please note that shipping costs associated with the repair is the responsibly of the customer. We offer a lifetime warranty against all manufacturing defects and craftsmanship/design related deficiencies (measurement discrepancies, gold quality, foundation issues)Please note that shipping costs associated with the repair is the responsibly of the customer.

All items undergo a quality control inspection before being sent out. If your item arrives damaged or defective. Please notify us IMMEDIATELY at info@iamkrwnd.com.

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Production Timeline 

All 'Custom Jewels’ are handmade by our manufacturers abroad and are made to order. Every jewelry piece goes through a 7 step production process before leaving the factory. Since our items are handmade abroad and then shipped to us upon completion, this is something to keep in mind when it comes to understanding the production timeline. Please keep in mind delays are also common as a result of Covid and it’s effects on the postal service globally.

With the current state of the Covid, please allow an average of 4-6 weeks for the production of your custom piece. This does not include shipping to you. This 4-6 week timeline is for production only and includes the time it takes for your custom piece to be made and the time it takes for us to receive your item from our production department abroad. 

Shipping/transit times you are calculated at checkout based on your location. An estimate of order transit times can also be found in every product description or further down below.

This 4-6 week turnaround time is based on a seamless 7 step production process with NO challenges, however, this is not always a guarantee. In some occasions longer wait times can also incur if there is a higher than normal volume of orders or if there are any production challenges/errors. Orders that exceed the 4 week production time frame cannot be refunded. If you wish to cancel a custom order, you will only be issued store credit or you can exchange for in stock items at the same value. Please note we do not accommodate rushed production requests. Since custom jewelry production involves many stages/steps, production cannot be rushed as this can risk or compromise the quality. 

Unlike fast fashion accessory brands, we are a small, virtual, bespoke jewelry design studio. Bespoke items are made from scratch and to your specifications.  Each item is custom, handmade and takes time.  If you need an item for a specific time frame, please contact us before placing your order so we can confirm if your time frame is doable.

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Shipping/Pick up.

Shipping is available to CANADA, US, EUROPE. Comes with insurance and tracking. Transit times are as follows: 3-5 days withing Canada. 5-7days to the US. 7-10+ days everywhere else. For shipping elsewhere, please email info@iamkrwnd.com to inquire. 

Pick up option is available at checkout for local orders (Toronto).

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Pricing

Although we are a Canadian based company, all pricing is listed in $USD dollars to accommodate and reflect our world wide customer base. You can find a currency converter at the header/footer of the web page. 

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If you need any further clarification or have any questions please feel free to email us at info@iamkrwnd.com.

 

 

 

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