Product info & Policies

Product Info

KRWND’s gold plated items have always been well above the “costume jewelry” industry standard that commonly uses mixed metal alloys or copper and iron as their base metal. In the past, our jewelry pieces have been made with high quality finishes such as 14k gold vermeil (14k gold plate over 925 sterling silver) or 14k gold filled (5% or 1/20 gold content over jewelers brass). While these options are of high quality, they are not water resistant and will eventually tarnish due to their base metals of sterling silver & brass. 

Between Jan-June 2020, we took steps to improve our product quality by transitioning our jewelry to an anti tarnish, rustproof, water resistant and hypoallergenic base metal—stainless steel. Why? Well, quality! Think—medical/surgical instruments & piercing jewelry!

Our Custom Jewels (est. Jan 2020) and  Signature Collection (est. June 2020) are made with a recycled, surgical grade stainless steel that undergoes a specialty vacuum plating process. These items will not rust or tarnish and are shower safe. Although not suitable or recommended for harsher water that contains  salt or chlorine. Due to our specialty vacuum plating process, our gold plated stainless steel items can keep their luster for up to 3 years before needing to be re-plated. All gold plated stainless steel items est. June 2020 and on come with a 1 year warranty against fading. If your stainless steel item fades within the first year it will be replaced free of charge.  While we strive to create consistent quality, it is important to note that everybody's skin reacts differently. Individuals with higher levels of acidity in their skin can experience varying results.

While your item will never rust/tarnish, as with all gold plated items it can eventually lose its lustre and shine with wear. It is important to note, the only items that will NEVER fade and will last FOREVER are solid gold pieces (10k-24k gold). 

Please note that ‘Custom Jewelsprior to Jan 2020 would have been 14k gold vermeil and  ‘Signature Collectionprior to June 2020 would have been 14k gold filled and are not under warranty. 

While we work mainly with stainless steel, select items are available in 14k gold vermeil or 925 sterling silver. We also offer solid gold (10k-22k) upon request. To inquire please email info@iamkrwnd.com. 

Please read and review each product description thoroughly so you are fully aware of the item materials before purchasing.

Each KRWND piece comes in a jewelry duster bag with a polishing cloth and care instructions. See below for step by step instructions on how to care for your piece.

For a detailed description of gold plated, gold vermeil and solid gold read below. 

If you have any questions about our pieces email us at info@iamkrwnd.com or send us a message through our contact page.
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About: Gold plated, gold vermeil & solid gold: 

Gold plated stainless steel:

Unless stated otherwise in the product description, the majority of our gold plated items are made in gold or silver stainless steel.

Stainless steel is considered a sustainable metal because it is 100% recyclable. It is a very durable metal and is known for being safe for most people with metal allergies & skin sensitivities (i.e similarly to surgical instruments & piercing jewelry). Stainless steel is anti tarnish and rust proof making it perfect for everyday wear. 

While the majority of our items are gold plated stainless steel, a select few of our gold plated items are 14k gold vermeil or 14k gold plate over jewelers brass. 

14k Gold Vermeil (pronounced: vermay):

While the majority of our items are gold stainless steel, we do offer a select few pieces in 14k gold vermeil or 925 sterling silver. 14k gold vermeil specifically uses authentic 925 sterling silver as the base metal and has a thick layer of gold plating on top. To be considered gold vermeil, the item must adhere to an industry standard and contain a certain 2.5 microns of 14k gold plating on top.

Gold vermeil is considered demi-fine jewelry due to its use of sterling silver which is a fine metal. Demi-fine jewelry is the category that bridges the gap between fine jewelry and costume jewelry. 

While gold vermeil is considered demi-fine jewelry, due to it’s base metal of sterling silver, gold vermeil items require consistent care & cleaning. This is because sterling silver naturally and inevitably oxidizes and tarnishes over time with exposure to air. Think of that fancy fine silverware that sits in your parent’s cabinet that you need to polished once a year because it turns black even though no one uses it. Sterling silver is known to get darker in colour and is susceptible to tarnish if it is not cleaned regularly. You will often see many “silver jewelry cleaners” on the market however,  they are only good for authentic silver jewelry  and too harsh for the gold plating on vermeil. Gold vermeil is NOT shower safe and must avoid all contact with water.

Please note our 'Message Medallions' and 'Signature Signet Rings' are the only items in our shop that are 14k gold vermeil.

Solid Gold (10k-24k):

The karat number of a piece of jewelry indicates what proportion of it is made up of gold. Pure gold is 24K, meaning that all 24 parts out of 24 are pure gold. This type of gold is not used often in jewelry because pure gold is a soft and malleable metal that tends to bend, dent or scratch very easily. This makes pure 24k gold can be impractical for daily wear and are better suited for heirloom/special occasion pieces. To improve durability, gold is mixed with other metals before it’s crafted into jewelry. The gold’s purity is measured using the karat system, which measures the ratio of pure gold to secondary metals.

  • 10k  gold is made up of 41.7% gold and 58.3% alloy, or 10 out of 24 parts are made with pure gold. 
  • 14k gold is made up of 58.3% gold and 41.7% alloy, or 14 out of 24 parts are made with pure gold. 
  • 18k gold is made up of 75% gold and 25% alloy, or 18 out of the 24 parts are made with pure gold.
  • 22k gold is made up of 91.7% gold and 8.3% alloy or 22 out of 24 parts are made with pure gold.
  • 24k gold consists of 99% gold with 24 out of 24 parts of the metal being pure gold.

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Jewelry Care

We strive to make our gold plated items as durable as possible but jewelry is not indestructible or maintenance free and requires care in order to maximize its wear. 

It is important to note that the only pieces that will NEVER fade and will last FOREVER are solid gold items (10k-24k).

Our stainless steel items are shower safe however they should not be worn in chlorine or salt water as this can be too harsh on the plating. While your item will NEVER rust, tarnish or turn green as with all gold plated items—over time and with wear, the gold plating can lose it's vibrancy, luster and shine.

Every KRWND piece comes in a jewelry box or jewelry duster bag with a polishing cloth and care instructions. The most important steps you can take to preserve your piece is:

1. Do not wear you piece in chlorine/salt water. While our gold plated stainless steel items are shower safe, it is important to dry your piece after the shower/it gets wet to preserve its lustre. Do not let your item air dry, instead pat dry. You wouldn’t let the water of a cold wet cup set in on a table, would you?  After showering, make sure there is no soapy residue left on the chain.

2. To clean your piece, wipe it piece down with the polishing cloth provided in your order. This will remove any natural oils left from your skin. This is the most important step you can take as the acidity from your skin can effect jewelry's plating.

3. Remove pieces before strenuous activity to prevent breaking/chain popping. Be mindful with tangling/popping while sleeping. When not in use, store your item the same way you received it-in the jewelry box or the jewelry bag. This keeps the item protected and prevents tangling or friction to the surface.

Our pieces are made & tested to last up to 3 years before needing to be re-polished/re-plated. However, it is important to note that everybody's skin reacts differently. Individuals with higher levels of acidity in their skin will cause a quicker fading reaction on plated items. If your piece fades within the first year, we will replace it for free.

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Re-plating Service

If an item you purchased from us fades within the first year, contact us so we can re-plate it for free.  Please note any shipping fees associated with the re-plate are the responsibility of the customer.  

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Refunds

For sanitary reasons, jewelry cannot be returned or exchanged. ‘Custom Jewels’ are made order to the customer’s specifications. ‘Custom Jewels’ are NOT eligible for refunds or exchanges. If you wish to cancel a custom order, you can only be issued a store credit. 

Refunds are ONLY available if you receive a damaged item or if you receive the wrong order. All items undergo quality control inspection before being sent out. If you receive the wrong item or your item arrives damaged or defective, please notify us IMMEDIATELY at info@iamkrwnd.com. To qualify for a refund you must notify us within 3 days of receiving your item. This will be verified through the item tracking. If you notify us after the 3 days you are only eligible for an exchange. To receive your full refund or an exchange, you MUST return the original item. Your refund will be issued as soon as proof of return if issued (i.e receipt, tracking number). Customer is responsible for returning the item and will be fully reimbursed for shipping cost to return it. 

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Warranty

All designs and materials undergo thorough testing before being sold to the public. We stand by the quality and craftsmanship of each piece however it is VERY important to note that all jewelry is delicate and MUST be handled with care. Jewelry is not indestructible or maintenance free.

Gold plated warranty

All of our gold plated stainless steel items come with a 1 year warranty against fading. If your item fades within the first year it will be replaced for free. Damages caused by customer wear and tear is not our responsibility. This includes but is not limited to damages caused by accident , neglect, improper use or storage of the product and unauthorized modification (resizing or any repair work done by a third party). All pieces are received fully functional and in brand new condition. You are responsible for making sure your piece does not pop, get caught, tangled, bent, dented, scratched, broken or lost--all of which are considered wear and tear or damages caused by accident and neglect. We will however, extend and offer 1 free repair for damages caused by accident or neglect. All repairs after that will incur additional costs and are the responsibility of the customer. Please note that shipping costs associated with the repair is the responsibly of the customer. 

Solid Gold warranty

Solid gold is a fine and fragile metal that can be easily compromised. Damages caused by customer wear and tear is not our responsibility. This includes but is not limited to damages caused by accident ,neglect, improper use or storage of the product and unauthorized modification (resizing or any repair work done by a third party). All pieces are received fully functional and in brand new condition. You are responsible for making sure your item does not pop, get caught, tangled, bent, dented, scratched, broken or lost--all of which are considered wear and tear or damages caused by accident and neglect. We will however, extend and offer 1 free repair for damages caused by accident or neglect. All repairs after that will incur additional costs and are the responsibility of the customer. Please note that shipping costs associated with the repair is the responsibly of the customer. We offer a lifetime warranty against all manufacturing defects and craftsmanship/design related deficiencies (measurement discrepancies, gold quality, foundation issues)Please note that shipping costs associated with the repair is the responsibly of the customer.

All items undergo a quality control inspection before being sent out. If your item arrives damaged or defective. Please notify us IMMEDIATELY at info@iamkrwnd.com.

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Production Timeline 

All 'Custom Jewels’ are handmade by our manufacturers abroad and are made to order. Every jewelry piece goes through a 7 step production process before leaving the factory. Since our items are handmade abroad and then shipped to us upon completion, this is something to keep in mind when it comes to understanding the production timeline. Please keep in mind delays are also common as a result of Covid and it’s effects on the postal service globally.

With the current state of the Covid, please allow an average of 4-6 weeks for the production of your custom piece. This does not include shipping to you. This 4-6 week timeline is for production only and includes the time it takes for your custom piece to be made and the time it takes for us to receive your item from our production department abroad. 

Shipping/transit times you are calculated at checkout based on your location. An estimate of order transit times can also be found in every product description or further down below.

This 4-6 week turnaround time is based on a seamless 7 step production process with NO challenges, however, this is not always a guarantee. In some occasions longer wait times can also incur if there is a higher than normal volume of orders or if there are any production challenges/errors. Orders that exceed the 4 week production time frame cannot be refunded. If you wish to cancel a custom order, you will only be issued store credit or you can exchange for in stock items at the same value. Please note we do not accommodate rushed production requests. Since custom jewelry production involves many stages/steps, production cannot be rushed as this can risk or compromise the quality. 

Unlike fast fashion accessory brands, we are a small, virtual, bespoke jewelry design studio. Bespoke items are made from scratch and to your specifications.  Each item is custom, handmade and takes time.  If you need an item for a specific time frame, please contact us before placing your order so we can confirm if your time frame is doable.

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Shipping/Pick up.

Shipping is available to CANADA, US, EUROPE. Comes with insurance and tracking. Transit times are as follows: 3-5 days withing Canada. 5-7days to the US. 7-10+ days everywhere else. For shipping elsewhere, please email info@iamkrwnd.com to inquire. 

Pick up option is available at checkout for local orders (Toronto).

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Pricing

Although we are a Canadian based company, all pricing is listed in $USD dollars to accommodate and reflect our world wide customer base. You can find a currency converter at the header/footer of the web page. 

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If you need any further clarification or have any questions please feel free to email us at info@iamkrwnd.com.

 

 

 

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